Resolved
March 14, 2024 — 14:32 UTC
Elevated API latency on REST endpoints
A misconfigured load balancer caused ~12% of REST API requests to experience 2–4s latency spikes for approximately 18 minutes. No trades were affected. The issue was resolved by reverting the configuration at 14:50 UTC.
Resolved
February 1, 2024 — 08:15 UTC
Delayed ETH withdrawal processing
A node upgrade on our Ethereum infrastructure caused a 45-minute delay in withdrawal processing. All pending withdrawals were broadcast and confirmed. No funds were lost.
Resolved
November 22, 2023 — 03:40 UTC
Email notification delays
A third-party SMTP provider experienced degraded service, causing email notifications (login alerts, deposit confirmations) to be delayed by up to 30 minutes. The provider resolved the issue and all queued emails were delivered.