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Our dedicated support team works around the clock to ensure your trading experience is seamless.

Client Support

For login issues, verification (KYC), and general platform questions.

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Institutional (OTC)

For block trades over $100k, API limits, and corporate accounts.

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Token Listings

Apply to list your project on our spot market or Launchpad.

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Security & Bug Bounty

Report vulnerabilities. We pay up to $50k for critical bugs.

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Help Centre

Frequently Asked Questions

How do I reset my 2FA?

For security, 2FA resets require a manual review and facial verification. This process typically takes 24 hours.

Why is my withdrawal pending?

Large withdrawals trigger an automated security check. If the network is congested, this may take up to 60 minutes.

How do I apply for Corporate KYC?

Corporate verification requires Certificate of Incorporation and UBO data. Please email our Institutional team.