Help Centre

How can we
Help You?

Search our knowledge base or browse by topic below. Our support team is available 24/7.

Browse Topics

What do you need help with?

Account & Verification

Identity verification, account settings, 2FA setup, and security preferences.

Deposits & Withdrawals

How to fund your account, withdrawal limits, processing times, and fiat options.

Trading & Fees

Spot, futures, copy-trading, launchpad participation, and fee structures.

API & Technical

REST API, WebSocket feeds, rate limits, SDKs, and integration guides.

Security

Cold storage, insurance, anti-phishing, suspicious activity, and proof of reserves.

Contact Support

Can't find your answer? Submit a support ticket and our team will respond within hours.

Open a ticket →

Most Visited

Popular Articles

How to complete KYC / identity verificationAccount Why hasn't my Bitcoin deposit arrived?Deposits How to reset my 2FA authenticatorSecurity Withdrawal limits by verification levelWithdrawals Understanding trading fees and VIP tiersFees How copy-trading works and how to follow a traderTrading API rate limits and how to request higher throughputAPI

Email Support

Send a detailed ticket and receive a response from a human agent within 4 hours.

Open Ticket

Live Chat

Available 24/7 for account questions, deposits, and urgent platform issues.

Start Chat

Community

Join 40,000+ traders in our Telegram and Discord communities for peer support.

Join Community