Got Questions?

Go to Profile › Identification. Upload a government-issued ID (Passport, Driver's License, or National ID) and complete a quick facial scan. Verification is automated and typically takes under 5 minutes.

Yes. Corporate accounts require Articles of Incorporation and UBO information. Contact institutional@assetvento.com to begin.

If you saved your 16-digit backup key, restore it on a new device. Without the backup key, submit a support ticket requesting a manual 2FA reset. This takes 24–48 hours and requires facial verification.

Deposits require blockchain confirmations before crediting. Bitcoin needs 2 confirmations (~20 min), Ethereum needs 12 (~3 min). Check your TXID on a block explorer to monitor progress.

Unverified: $2,000/day · Level 1 Verified: $50,000/day · Level 2 Verified: $1,000,000/day. For higher limits, apply for an Institutional Account.

Yes — USD, EUR, GBP, CAD, and AUD via Bank Transfer (SWIFT/SEPA) or Credit Card (Simplex/MoonPay). Bank transfers typically settle in 1–3 business days.

Standard fee is 0.10% Maker/Taker. Fees reduce by holding VENTO tokens or via VIP volume tiers. Futures start at 0.02% Maker / 0.04% Taker.

Isolated Margin limits risk to one position — only that margin can be liquidated. Cross Margin shares your full balance to prevent liquidation but risks your entire account if positions move against you.

Public API limit is 1,200 requests/minute per IP. Private endpoints: 120 req/sec. Implement exponential backoff or contact support to request higher throughput.

Update to the latest version from the App Store or Play Store — it includes stability patches. If the issue persists after updating, contact support with your device model and OS version.